Shipping Policy
Effective Date: September 3, 2024
At GiantBenefit, we are committed to delivering your orders efficiently and securely. Our shipping policy provides detailed information about shipping options, costs, and delivery times. Please review the following guidelines to understand how we handle your shipments.
1. Shipping Methods and Costs
a. Shipping Options: We offer a variety of shipping methods to accommodate your needs. The available options and costs will be displayed during checkout based on your location and the size of your order.
b. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your order, and your delivery location. The total shipping cost will be provided at checkout before you confirm your purchase.
c. Free Shipping: We do offer free shipping.
2. Processing Time
a. Order Processing: Orders are typically processed within 5-6 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and is ready for shipment.
b. Custom Orders: Custom or personalized orders may require additional processing time. We will provide an estimated delivery timeframe at the time of purchase.
3. Delivery Times
a. Estimated Delivery: Delivery times vary depending on the shipping method chosen and your delivery location. Usually it takes 8-10 working days for the item to be delivered if you choose free shipping.
b. Delays: While we strive to meet estimated delivery times, delays may occur due to factors such as weather conditions, carrier issues, or high order volumes. We appreciate your patience and understanding in such cases.
4. Tracking Your Order
a. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
b. Tracking Issues: If you encounter any issues with tracking or have questions about your shipment, please contact our customer service team at support@giantbenefit.com.
5. Delivery Issues
a. Missing or Lost Packages: If your package is missing or not delivered within the estimated timeframe, please contact us as soon as possible. We will work with the carrier to locate your package and resolve any issues.
b. Incorrect Address: Please ensure that the shipping address provided at checkout is accurate. GiantBenefit is not responsible for delays or issues resulting from incorrect or incomplete addresses.
6. International Shipping
a. Availability: We offer international shipping. The shipping options and costs for international orders will be displayed at checkout.
b. Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the shipping cost.
Contact Us
If you have any questions or concerns, please contact us using our contact form.